Intelligent Automation
We simplify work for people and organisations
We combine technology and expertise to automate business processes. We support your organisation through digital transformation, from defining the strategy to implementing and maintaining the solutions.
Technology partners
About Ubiquity
Our focus is Intelligent Automation
We believe in the power of digital transformation to simplify work. Our multidisciplinary team works closely with you to understand your organisation’s needs. We define a tailored strategy and combine technologies to improve your processes, with the people who use them in mind.
Explore our approach
Simpler work. More room for people.
Our mission is to contribute to a more efficient, fair and balanced society by simplifying work for people and organisations, anytime and anywhere.
We believe digital transformation starts with understanding the people who use the processes. We work closely with you to understand your organisation’s specific needs and objectives.
Expertise, close relationships and collaboration
People at the centre
Automation has a purpose: to simplify work. We consider the people who use the processes and how technology can support their everyday tasks.
Relationships built on trust
We work in partnership with each client to understand their business. Close relationships and collaboration guide the design of solutions suited to each organisation.
A multidisciplinary team
We bring together consulting and engineering expertise to support each stage of automation, from strategy to implementation and operational support.
Always. Everywhere.
We are based in Portugal, with a presence in the North American and European markets. Our approach keeps the same focus: bringing expertise and technology closer to the needs of each organisation.
Trusted by these organisations
Technology
Technologies that work together
Every process has its own requirements. We combine robotic automation, conversational artificial intelligence, process management and document processing to address the needs of your business.
RPARobotic Process AutomationAutomate repetitive tasks across applications and systems, freeing up time for work that needs human attention.
More time for work that makes a difference
Robotic Process Automation carries out repetitive tasks in the systems your organisation already uses, freeing teams for activities that need analysis, judgement and human attention.
What RPA can change
Software robots reproduce actions that people perform in applications: retrieving information, entering data, transferring records or carrying out a sequence of tasks. They follow defined rules and can connect different systems and interfaces.
Understanding the process comes first. We identify repetitive, time-consuming tasks, examine exceptions and define where automation can simplify work while keeping the operation under control.
From discovery to operation
Ubiquity starts by analysing processes and defining an automation strategy. We select the tasks to automate and the indicators that will help track results.
With the UiPath platform, we combine automation through user interfaces and APIs with artificial intelligence capabilities, according to each process’s needs.
Implementation is followed by operational support and maintenance. Reviewing processes and monitoring robots helps automation adapt as the business evolves.
Automation that supports your teams
- Agility
Speed up operational tasks and reduce process response times.
- Resilience
Give teams more capacity to assess situations and make decisions.
- Productivity
Reduce time spent on routine tasks that consume resources and attention.
- Consistency
Apply rules consistently and reduce errors associated with manual data entry.
- Operational efficiency
Match task execution to business needs and make better use of existing resources.
- People’s experience
Simplify employees’ daily work and improve your ability to respond to customers.
Frequently asked questions
How does Robotic Process Automation work?
RPA uses software robots to carry out defined tasks in applications and systems. By reproducing actions such as retrieving, copying or entering information, it can automate repetitive sequences and help connect different interfaces.
Does implementing RPA require a large investment?
Investment depends on each process’s complexity, volume and required capabilities. Initial analysis helps identify a suitable solution. We can also assess RPA as a Service, with a usage model defined around the organisation’s needs.
What is needed to implement and maintain RPA?
Processes need to be analysed, rules and exceptions defined, the solution implemented and its operation monitored. Support and maintenance help respond to changes in applications and in the organisation’s processes.
We have already tried RPA. How can we assess the results?
Start by reviewing the choice of processes, robot stability and the indicators used to measure automation. Execution time, failures and maintenance effort help identify what needs to improve in the implementation.
Conversational AIIntelligent Virtual AssistantsSimplify interactions and processes with virtual assistants that communicate in natural language.
A simpler conversation with your systems
Intelligent virtual assistants let people retrieve information and start processes through natural language. We combine Conversational AI, Generative AI and automation to simplify how customers and employees interact with the business.
From conversation to action
Conversational AI interprets written or spoken requests and connects the interaction to the organisation’s systems. It goes beyond a sequence of predefined answers: it can provide information and trigger business tasks.
Natural language processing and understanding, integrations and automation work together to give the conversation context. The solution is designed around processes, channels and user needs.
Assistants shaped around your organisation
Ubiquity works with the DRUID AI platform to create assistants and user journeys connected to business processes. Visual tools support conversation design and integration configuration.
Connections to ERP, CRM or databases make it possible to provide information and carry out actions through a single interaction point. Where needed, RPA integration extends automation to tasks in other applications.
Analytics reports help monitor interactions and the use of automated processes, supporting the identification of opportunities for improvement.
Interactions connected to the business
- RPA integration
Turn natural-language requests into tasks performed by software robots.
- Scalability
Adapt assistants to the organisation’s needs and evolving processes.
- System connectivity
Access information in business applications through connectors and APIs.
- Visual configuration
Use visual tools and interaction templates to build user journeys.
- Multiple languages
Prepare interactions in different languages to suit the solution’s users.
- Enterprise security
Integrate the solution with the organisation’s access and information protection requirements.
Frequently asked questions
What is Conversational AI?
It is technology that enables people to interact with systems and start processes through written or spoken natural language. It combines capabilities such as language processing, request understanding, data integration and automation.
How does it differ from a rule-based chatbot?
A rule-based chatbot follows predefined paths and answers. Conversational AI adds language understanding and system connectivity, allowing it to handle requests with more context and perform business tasks.
Which systems can it integrate with?
Integration can connect ERP, CRM, databases and other applications through connectors or REST and SOAP APIs. The connections to configure depend on the existing systems and the processes to be made available.
What role does RPA play in a conversational solution?
The assistant receives the request and RPA can carry out the required tasks in applications. This combination makes it possible to start an activity through conversation and reduce the need to switch between different systems.
Which channels can it be available on?
The solution can be integrated into websites, intranets, mobile applications and conversational or voice channels. Channels and integrations are selected according to the audience, process and organisation’s systems.
BPMBusiness Process ManagementAnalyse, centralise and optimise processes to improve coordination and productivity across your organisation.
Clear processes. Smoother work
Business Process Management helps you understand how work happens, organise responsibilities and improve the workflows that connect people, information and systems.
A complete view of your operation
Every organisation depends on processes. BPM helps identify, model and analyse them to find opportunities for improvement, automate activities and monitor performance.
By making stages, approvals and participants visible, process management helps teams coordinate and adapt workflows as the business changes.
Process management with low-code solutions
Ubiquity provides process management solutions supported by low-code technology. Visual modelling brings process design closer to the teams that understand the business.
Implementation combines workflow mapping, rules and permission definition, and integration with existing systems. The aim is to organise work into a coherent process that can be monitored from end to end.
Once the solution is running, monitoring helps assess results, identify bottlenecks and adjust processes continuously.
Improve the process from end to end
- Efficiency
Digitise and automate workflows to reduce manual tasks and information handovers.
- Control and security
Organise approvals, validations and permissions at each stage of the process.
- Flexibility
Model processes and adapt their execution to the organisation’s needs.
- Visibility
Monitor performance and access information that supports timely decisions.
- Integration
Connect workflows to existing business systems, including ERP and CRM.
- Resource optimisation
Identify activities that can be simplified and reduce the effort needed to carry them out.
Frequently asked questions
What is Business Process Management (BPM)?
BPM is a systematic approach to identifying, modelling, analysing, improving and automating business processes. It aims to improve operational efficiency, quality and adaptability.
How can BPM support my company?
By making processes visible and organised, BPM helps identify unnecessary tasks, improve coordination, track work and support decisions. It can also facilitate automation and adaptation to operational changes.
What are the stages of BPM?
The cycle includes identifying and mapping existing processes, analysing opportunities for improvement, implementing changes and automation, monitoring performance and adjusting the process. It is a continuous improvement practice.
What is the difference between BPM, BPMN and BPMS?
BPM is the approach to managing and improving processes. BPMN is a standard graphical notation for representing them. BPMS is a software platform for modelling, automating, executing and monitoring those processes.
IDPIntelligent Document ProcessingProcess information from documents automatically, reducing manual work and data entry errors.
From documents to the information you need
Intelligent Document Processing combines artificial intelligence and automation to capture, classify and extract information, making it available to business systems and processes.
Organise your information flow
Documents arrive through different channels and in varied formats. IDP can handle structured and unstructured information, reducing the need for manual data entry.
The solution combines optical character recognition (OCR), classification and information extraction with validation and exception handling. Information is sent to the systems where it is needed, according to defined rules.
A solution tailored to your documents
The choice of solution depends on document types, information volume and workflow complexity. Ubiquity combines partner technologies, including UiPath Document Understanding and DocAcquire, according to those needs.
We design information capture, extraction, validation and integration with existing systems. Exceptions and review points are part of that design.
Document as a Service (DaaS) provides an approach to document processing as a service that can suit organisations with variable volumes. The model is assessed according to the process and its usage.
Information ready to move forward
- Centralised capture
Bring together documents from email, paper and other information sources.
- Speed
Simplify the flow of information and the handling of situations that need review.
- Integration
Connect data extraction to business systems through connectors and APIs.
- Classification and extraction
Use artificial intelligence to recognise documents and identify relevant data.
- Validation
Review and validate information before making it available to subsequent process stages.
- Productivity
Reduce manual data entry and route information to the teams that need it.
Frequently asked questions
What is Intelligent Document Processing (IDP)?
It is a solution that uses artificial intelligence to automate document handling. It can include OCR, classification, information extraction, search or anonymisation capabilities, depending on the objective and the chosen technology.
How long does an IDP implementation take?
The timeframe depends on information volume, document variety, validation rules and required integrations. Analysing these elements makes it possible to define the scope and plan implementation.
What are the main benefits of IDP?
IDP helps capture, classify and extract information from documents, reducing manual tasks and making data easier to share. Validation and exception handling help improve the quality of the information made available to teams.
Services
Services tailored to your business needs
We support your organisation at each stage of automation, bringing together strategy, technology and operational expertise. Our support adapts to your needs and your team.
Strategic Consulting
Transformation starts with understanding the business. We help define the strategic and operational management methods that guide change, taking your organisation’s needs and objectives into account.
- Definition of management methods.
- Strategy and operations aligned with the business.
Technology Consulting
We identify technologies suited to each automation initiative. The choice considers implementation time, investment and information security in the context of your organisation’s needs.
- Assessment of technology options.
- Attention to investment and information security.
Tailored Solutions
Every business has its own processes. We analyse, propose, implement and manage automation solutions designed around your organisation, rather than applying one generic strategy to every business.
- Analysis and solution proposal.
- Automation implementation and management.
Outsourcing Services
We bring specialist, multidisciplinary resources into your team. Support covers business processes as well as IT infrastructure and systems, according to the expertise your organisation needs.
- Specialist IT resources.
- Support for processes, infrastructure and systems.
Support and Maintenance
We continue to support solutions after implementation through support and maintenance services. We adapt automation as processes evolve, focusing on operational continuity and ongoing improvement.
- Operational support and maintenance.
- Process adjustments and ongoing improvement.
Team Training
We help build automation expertise within your organisation. We train your team and share the knowledge and tools needed to implement process automation, including preparing an internal RPA team.
- Training focused on process automation.
- Preparation of internal RPA teams.
Contact
Let’s simplify your work
To learn more about our automation services and solutions, contact our team by email or phone.
Opening hours
Monday to Friday, 09:00–18:00