Conversational AI

Conversational AI

Intelligent virtual assistants integrated with Generative AI

Intelligent virtual assistants integrated with Generative AI

Why Conversational AI?

Conversational Artificial Intelligence has a significant impact on customer and employee automation and experience.

+95%

of interactions with clients will be managed by AI, by 2025

74%

of customers prefer immediate support from conversational bots

*Forecast of technology adoption, based on market studies.

Main Advantages of Conversational AI

RPA Integration

Integration with RPA technologies, with all hyperautomation pillars to enable conversational applications.

Scalable

Designed for business productivity with fully customizable and scalable implementation.

Easy Integration

Open AI Hub architecture that enables easy integration with third-party technologies and any business system.

Pre-Defined Templates

Library with over 500 conversations prepared for any use case, sector, process, or function.

Multiple Languages

Proprietary NLU technology with a business entity data model and native support for over 50 languages.

Enterprise Security

Enterprise-level privacy and security, in any type of deployment (cloud, hybrid, etc).

DRUID AI certified partners

Since 2021, we have formed a strategic partnership with Druid, focusing on state-of-the-art hyperautomation capabilities that enhance the value of automation and streamline business processes with exceptional efficiency across various organizations.

Fast and simple implementation

The DRUID platform enables its users to create and deploy advanced customer processes and journeys with drag-and-drop tools. Achieve multiple interactions, integrations with all your business systems, and process automation with Conversational Artificial Intelligence.

Fast and simple implementation

The DRUID platform enables its users to create and deploy advanced customer processes and journeys with drag-and-drop tools. Achieve multiple interactions, integrations with all your business systems, and process automation with Conversational Artificial Intelligence.

Increase ROI with real-time information

The DRUID platform provides real-time business data through customizable analytical reports, enabling business users to visualize the ROI of their automated processes and identify new opportunities.

FAQs

Here we address some of the most frequently asked questions about Conversational Artificial Intelligence. For additional information, please contact us.

Conversational AI is a type of Artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through natural language, whether written or spoken, thus completing tasks associated with the business. This is made possible by leveraging advanced technologies such as Machine Learning, Natural Language Understanding (NLU), Natural Language Processing (NLP), interactive voice recognition, integrations, data processing, and automation.

Unlike traditional chatbots, which provide a limited and linear experience by only responding to questions, Conversational AI enables a natural experience, much like human interaction. The Conversational AI platform is essentially the brain that allows the chatbot to handle more complex scenarios and any business process, using NLP technology.

Being an open technology allows the platform to be agnostic. The Connector Designer allows configuring any connection to company systems through API (REST/SOAP). Wherever the information is available (ERP, Database, CRM, etc.), the platform connects without the need for technical teams and IT resources allocation. There are also connectors already available for third-party technologies such as UiPath, Microsoft Dynamics CRM, Salesforce, ServiceNow, Genesys, Zendesk, Amazon Connect, and more.

Conversational AI improves user experience and increases productivity by integrating RPA technology to automate tasks through natural conversation with a human touch. Every day, internal and external users of companies have to switch between dozens of different systems and applications to complete their tasks. DRUID makes this need obsolete by providing users with technology and automation that enable an optimal experience and process simplification.

DRUID supports the integration of various communication channels such as client websites, intranets, and mobile applications. It also supports all conversational applications such as WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and more.

Furthermore, it supports voice integration with any business or telephony system. It can even send SMS and emails through SendGrid, SMTP, or any other service via APIs or SMTP.

Share Your Challenges

Do you want to invest in the innovation and digital transformation of your company but don’t know where to start? We can support you throughout the process with one of our available service options. Share your current challenges by filling out the form below.