Robotic Process Automation

Robotic Process Automation

Revolutionize your work methods with RPA

Revolutionize your work methods with RPA

Why RPA?

Companies that rely on robot support achieve massive gains by eliminating tedious and routine tasks, increasing the satisfaction of their employees and customers.

~40%

boost in operational efficiency

30%

reduction in operational costs

*Potential gains, based on real implementations

Main Advantages of Robotic Process Automation

Speed

Accelerates operational processes, ensuring agile responses and reducing the time to value.

Resilience

Forms a more resilient company, as robots free up the team to make better decisions.

Productivity

Reduces the processing time of tedious and routine tasks, which are uninspiring for the team.

Compliance

Ensures greater compliance in all processes, reducing the possibility of human error.

Profit

Boosts profit and drives results in an economical and sustainable way, with assistants available 24/7.

Retention

Improves employee satisfaction and customer experience, thereby enhancing retention and loyalty rates.

UiPath Certified Professional Services

“A USN (certified professional services) partner is one who has been rigorously assessed to join an elite group of top-tier accredited partners with advanced delivery skills and proven success in real-world customer projects.”

Understanding RPA

Key processes that can be automated

Human Resources

Simplify front/back-office operations

Improve integration between information and employee data security

Increase information accuracy by eliminating mathematical errors

Support and IT

Standardize IT processes

Integrate different products/suppliers to manage IT tickets more efficiently

Reduce resolution time and improve the quality of technical support

Financial

Simplify payment processing

Ensure greater accuracy in information and eliminate human error

Automate payment processing, purchase orders, invoices, and email confirmation

Operations

Executing tests for order placement and tracking

Managing large amounts of unstructured data

Make information transmission more agile and secure

Reduce operational costs

Customer Service

Complete and efficient customer service through intelligent virtual assistants

Save back-office agent response time

Higher customer satisfaction and retention rates

Call Center

Reduce ticket resolution time and improve service quality with faster responses

Integrate different systems and interfaces, providing all necessary information to the agent

Increase customer and employee satisfaction rates

UiPath

An End-to-End Business Automation Platform

Discover

Continuously identify opportunities for process and task improvements, helping you identify areas of highest return on investment.

Automate

Get more results with a digital workforce that collaborates with your teams and automates tasks through UI and API, powered by integrated AI.

Operate

Get a high-quality enterprise platform capable of executing and optimizing a mission-critical automation program on a larger scale.

How do robots work?

FAQs

We answer some of the most frequently asked questions about RPA here. For additional information, please contact us.

RPA – Robotic Process Automation consists of a software platform composed of “bots” that mimic your employees’ tasks, thus eliminating repetitive and routine tasks that usually consume a lot of time. RPA will therefore contribute to replacing heavy and time-consuming processes with effective and profitable processes that allow teams to focus on strategic tasks of higher value to the organization.

This technology also facilitates integration between the multiple systems and interfaces existing in your company, eliminating human errors and contributing to greater productivity and efficiency of the organization.

The investment will always depend on the functionalities and complexity of each process, but we are not talking about a technology that is unsustainable for small businesses. The technology is perfectly adaptable to the needs of each client, and the costs may vary depending on the size of the organization and the complexity of its processes.

At Ubiquity, we work with such a vast portfolio that covers both large and small companies. There are options that even allow the customer to pay on a monthly basis, based only on the robot’s operating minutes, thus avoiding the payment of annual licensing fees. This service is called RPA as a service and may possible after a detailed analysis of the client’s processes.

Implementing RPA technology will change internal processes on which the organization operates. It is essential that this implementation is carried out by a team that provides support not only in technological implementation but also in defining a strategy that involves reviewing processes, pre-implementation counseling and operation and maintenance to your business processes.

It is essential to work with a company specializing in RPA, with the proper certifications of the technology you intend to use.

If you feel that your employee spends more time maintaining the robot, that automation processes fail, and if you have not yet obtained precise KPIs that allow you to measure the advantages of the technology, the implementation may have failed in one of the most important steps – analyzing the processes and their correct implementation.

It is certainly not a problem with the technology itself, but rather a problem associated with the method used for its implementation. At Ubiquity, we always ensure a prior analysis of the processes and the definition of a strategy that allows the customer to obtain immediate results and accurate KPIs that demonstrate the benefits of RPA implementation on a short term basis.

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